Let our engineer connect to this computer
Download and run the Star Nuke tool below. Your screen is shared only after you click Allow, and only for as long as the session is open.
1
Download the Star Nuke tool
Recommended
Quick session
Runs once, without installing anything. No administrator password needed. It closes and removes itself when the session ends.
Download (2.8 MB) Windows 10 and 11 · one-time useInstall support access
Stays on this computer for future service calls, so you do not have to download it again. Starts with Windows.
Download installer Windows 10 and 11 · needs an administrator passwordNote: If your browser asks whether to keep the file, choose Keep. The file is signed by Star Nuke Consulting Engineering Services Pvt. Ltd.
2
Read out the 9-digit number
Open the file you downloaded. A small Star Nuke window appears showing a 9-digit number. Read that number out to the engineer on the phone.
Your number looks like418 552 907
3
Click Allow when asked
A prompt appears on your screen showing the engineer's name and what they are going to do. Nothing is shared until you click Allow. You can end the session at any moment by closing the Star Nuke window.
What the engineer can and cannot do
During the session
- See this computer's screen, and use the keyboard and mouse if you allowed full control
- Install, update or repair the Star Nuke imaging software
- Work only while the Star Nuke window is open on your screen
Not possible
- Connecting again later without you allowing it
- Seeing anything on this computer after the session is closed
- Copying patient data — every session is recorded with the date, engineer name and duration in our service log